Return & Refund Policy

At Faith & Essence, we want you to love every piece you receive. If for any reason your purchase does not meet your expectations, we're here to help.

Please review our Return & Refund Policy before submitting a request.

Returns & Store Credit

We accept requests for exchanges or store credit within fourteen (14) calendar days of the delivery date.

We do not offer refunds for reasons such as change of mind, preference, or incorrect selection.

To be eligible for an exchange or store credit, the item must:

• Be unused and in its original condition.

• Have all original tags attached.

• Include its original packaging (dust bag, protective bag, or box, if applicable).

• Be free of stains, odors, scratches, makeup, perfume, or any signs of wear.

• Be accompanied by the order number or proof of purchase.

All returned items are subject to inspection upon receipt. Faith & Essence reserves the right to deny any return, exchange, or store credit request that does not meet these requirements.

Exchanges

Exchanges are subject to product availability at the time your request is processed.

• If the replacement item has a higher price, the customer is responsible for paying the difference.

• If the replacement item has a lower price, the remaining balance will be issued as store credit.

• Shipping costs associated with exchanges due to customer preference are the responsibility of the customer.

• If the exchange is required because of a shipping error or a verified manufacturing defect, Faith & Essence will cover the applicable shipping costs.

Store Credit

If you choose not to exchange your item immediately, we will issue store credit for the approved return amount.

Store credit:

• Never expires.

• Has no cash value.

• Is non-transferable.

• May only be redeemed for future purchases at Faith & Essence.

Defective or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive an incorrect item or believe your product has a manufacturing defect, you must contact us within 48 hours of delivery and provide:

• Your order number.

• A description of the issue.

• Clear photos of the product and its original packaging.

Once your claim has been reviewed, Faith & Essence will determine the appropriate resolution, which may include:

• A replacement item.

• An exchange.

• A refund to the original payment method only if a replacement is unavailable or the issue cannot reasonably be resolved through an exchange.

Manufacturing defects refer only to defects resulting from the production process.

The following are not considered manufacturing defects:

• Normal wear and tear.

• Damage caused by misuse, accidents, improper storage, or improper care.

• Scratches, stains, tears, or other damage occurring after delivery.

• Minor variations in color, texture, or finish resulting from screen settings, photography, or the natural characteristics of certain materials.

Non-Returnable Items

The following items are not eligible for returns, exchanges, store credit, or refunds:

• Final sale or clearance items.

• Gift cards.

• Personalized or custom-made products.

• Items showing signs of use or wear.

• Requests submitted more than fourteen (14) calendar days after delivery.

Refunds

Refunds are issued only in the following circumstances:

• A verified manufacturing defect that cannot be resolved through a replacement or exchange.

• An incorrect item sent by Faith & Essence that cannot be replaced.

If approved, refunds will be processed to the original payment method. Processing times may vary depending on your financial institution.

Original shipping charges are non-refundable, except when the refund results from an error made by Faith & Essence.

Lost or Stolen Packages

Once an order has been shipped and marked as Delivered by the shipping carrier, responsibility for the package transfers to the customer.

Faith & Essence is not responsible for lost or stolen packages that have been confirmed as delivered by the carrier.

Customers are encouraged to contact the shipping carrier and check with neighbors or property management before filing a claim.

Order Cancellations

Orders may be canceled only before they enter processing.

Once an order has been processed or shipped, it cannot be canceled and this Return & Refund Policy will apply.

Policy Updates

Faith & Essence reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Any changes will apply only to purchases made after the updated policy has been published.