Shipping policy

Shipping Policy

At Faith & Essence, we are committed to providing a smooth and reliable shipping experience. Please review our Shipping Policy below for information regarding order processing, shipping times, delivery estimates, and related shipping procedures.

Order Processing

All orders are processed within 2–4 business days, excluding weekends and holidays.

Once your order has been processed and prepared for shipment, you will receive a shipping confirmation email containing your tracking information.

Please note that processing times may be extended during holidays, promotional events, product launches, or periods of high order volume.

Shipping Rates & Delivery Estimates

Shipping costs are calculated automatically at checkout based on your shipping destination, package weight, and selected shipping method.

Estimated delivery times begin after your order has been processed.

Standard Shipping (United States & Puerto Rico)

  • Orders of $150 USD or more qualify for Free Standard Shipping.

  • Orders below $150 USD will be charged the applicable shipping rate calculated at checkout.

  • Estimated delivery: 5–8 business days after order processing.

International Shipping

Shipping rates for international orders are calculated automatically at checkout based on the shipping destination and package weight.

Estimated delivery times generally range from 7–14 business days after order processing; however, delivery times may vary depending on the destination country, customs processing, and the shipping carrier.

Customers are responsible for ensuring that products purchased from Faith & Essence comply with the import regulations of their destination country.

Order Tracking

Once your order has shipped, you will receive an email containing your tracking number.

Tracking information can be used directly on the shipping carrier's website to monitor the status of your shipment.

Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.

Shipping Delays

Delivery estimates are provided for convenience and are not guaranteed.

Faith & Essence is not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Shipping carrier delays

  • Customs inspections

  • Weather conditions

  • Natural disasters

  • High shipping volume

  • Incorrect shipping information provided by the customer

  • Other unforeseen events

If your order experiences an unusual delay, please contact us and we will gladly assist you in communicating with the shipping carrier whenever possible.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect or incomplete address is provided and the package is returned to Faith & Essence, the customer will be responsible for any additional shipping charges required to resend the order.

Faith & Essence is not responsible for orders delivered to an incorrect address provided by the customer.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery at faithessencegrace@gmail.com.

Please include:

  • Your order number.

  • A brief description of the issue.

  • Clear photographs of the product.

  • Photographs of the shipping packaging.

Once your claim has been reviewed, we will determine the appropriate resolution in accordance with our Return & Refund Policy.

Lost Packages

If your tracking information indicates that your package has been delivered but you have not received it, we recommend:

  • Checking with household members or neighbors.

  • Contacting your property management or building office.

  • Contacting the shipping carrier directly.

Once a package has been marked as Delivered by the shipping carrier, Faith & Essence is not responsible for lost or stolen packages.

If additional assistance is needed, we will gladly assist you in communicating with the shipping carrier whenever possible.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are not included in the purchase price or shipping cost and are the sole responsibility of the customer.

Faith & Essence has no control over these charges and cannot estimate their amount.

Contact Us

If you have any questions regarding this Shipping Policy or need assistance with your order, please contact us:

Faith & Essence

Website: https://faithessence.com

Email: faithessencegrace@gmail.com